To initiate or to check on the status of a service request, please click here.
If you do not have a login, please call OSSI Help Desk- 540-364-4521.
For emergency or after hours assistance, please follow the directions presented by our voice system. A system engineer will be paged, and will return your call.
Please note that after hours support is a billable service. After hours is defined as weekends, holidays, and anytime between 5:00 p.m. and 8:00 a.m. EST.