Choosing the right Network Maintenance and Support Plan:
When choosing a network maintenance and support plan, consider your answers to the following questions:
- How do you and your staff use computers (network, email, internet, intranet, office software, specialized software, document management, etc.)?
- How much do you and your staff—and your customers or clients—rely on your computer system?
If your system went down, how it would impact your business (loss of data, business interruption, reduced customer service, reduced access to data and files, wasted time, and loss of income)?
- How many people are employed by your company?
- How many IT staff do you have?
- Are your staff located in one building, or many separate buildings?
- When did you last upgrade your network and hardware?
- When did you last upgrade your software?
- When did you last backup the data on your network?
- Is the security for your network and the data stored on it good enough?
- Is there enough storage space on your network?
- What concerns do you have with your current systems (speed, storage space, security, flexibility, reliability)?
- How many hours of support do you think you need a month?
- How quickly do you need a response when you have a problem with your network?
OSSI's Network Maintenance and Support Plans
OSSI's Network Maintenance and Support Plans OSSI has network maintenance and support plans that meet a variety of needs and budgets, from a Basic Remote Plan at $599 (change to $599) a month to a Premium Plus Onsite and Remote Plan (they are remote plans with workstation monitoring and reduced On-site) at $2,699 a month. The availability as an OSSI Premium client to have a direct dial support number.
All plans cover the following:
- Preventative maintenance
- Error log check
- System check
- Software updates, service packs, and fixes
- Verification of backups, SQL backups, and mail system backups
- Available space and system usage analysis
- Online account management
Please call (540) 364-4521 for more details, including prices...
How to Request Network Service
Help & Support Services OSSI offers support via telephone and web 24 hours/ 7 days. Please see the information below for OSSI's support services.
Telephone Support or Request Service:
OSSI offers support via telephone and web 24 hours - 7 days.
Live answering service after hours.
On-line access using your Droid, Blackberry, IPhone http://connect.ossi-it.com/support
Premium Clients their own assigned direct dial number.
http://connect.ossi-it.com/support
1-866-246-6774 (OSSI)
Web-Based Support
OSSI offers a web-based support system for our clients that have support plans. This allows our clients to enter service requests directly into our internal system, search our knowledge base for solutions, and check on the status of existing service requests, all over the internet! This is a free service.
Click here for more details on Network Services. |
