Where is your business going? Is your network going with it? Can your network support the most recent software applications so they work the way they are supposed to? Aging networks—even after just 4 years—can slow you, your employees, and your business down.

To help you determine and evaluate your network’s security, capability, and flexibility, as well as what improvements are necessary or would be helpful, OSSI offers network audits. And, when OSSI completes the audit, it is yours. You may hire OSSI to handle all aspects of improving or upgrading your system, or have another IT organization follow up.

Choosing OSSI means that all of the aspects of upgrading, installing, integrating, and servicing your network will be covered. OSSI is also an authorized reseller (link to the Vendor Services) of hardware and software, so you will deal with just one company—OSSI—for your IT needs, from start to finish.

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You want your network and data to be secure, but you also want to provide controlled access to your data through your network. Drawing the line can be difficult. OSSI ensures total security of your business information, including your data and email, through firewall, and secure remote access systems implementation. OSSI offers Firewall and Network Configuration, and Security Auditing, Evaluation and Consulting.

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Your network can slow your business down, or help it run smoothly and improve productivity. Keep your business or office running effectively with a network that meets your needs. OSSI can upgrade your office’s network to ensure that it can support the latest software and is more efficient and effective. OSSI can also help define your needs and build a network that meets those needs. With components or entire systems, OSSI provides your business or office with complete network service, installation and integration. OSSI is also an authorized reseller (link to Vendor Services) of hardware and software, which means you can get what you need for your network all in one place: OSSI. To help keep your network running and up to date, OSSI also offers Network Maintenance and Support services.

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Choosing the right Network Maintenance and Support Plan:
When choosing a network maintenance and support plan, consider your answers to the following questions:

• How do you and your staff use computers (network, email, internet, intranet, office software, specialized software, document management, etc.)?
• How much do you and your staff—and your customers or clients—rely on your computer system?
• If your system went down, how it would impact your business (loss of data, business interruption, reduced customer service, reduced access to data and files, wasted time, and loss of income)?
• How many people are employed by your company?
• How many IT staff do you have?
• Are your staff located in one building, or many separate buildings?
• When did you last upgrade your network and hardware?
• When did you last upgrade your software?
• When did you last backup the data on your network?
• Is the security for your network and the data stored on it good enough?
• Is there enough storage space on your network?
• What concerns do you have with your current systems (speed, storage space, security, flexibility, reliability)?
• How many hours of support do you think you need a month?
• How quickly do you need a response when you have a problem with your network?

OSSI’s Network Maintenance and Support Plans
OSSI has network maintenance and support plans that meet a variety of needs and budgets, from a Basic Remote Plan at $148 a month to a Premium Plus Onsite and Remote Plan at $2,499 a month. All plans cover the following:

• Preventative maintenance

• Error log check

• System check

• Software updates, service packs, and fixes

• Verification of backups, SQL backups, and mail system backups

• Available space and system usage analysis

• Online account management

• Please call (540) 364-4521 for more details, including prices...

How to Request Network Service
Help & Support Services OSSI offers support via telephone and web 24 hours/ 7 days. Please see the information below for OSSI’s support services.

Telephone Support or Request Service:
Toll Free (866) 246-6774 Option 1 or Extension 303

For emergency or after hours assistance, please follow the directions presented by our voice system. A system engineer will be paged immediately, and will return your call.

Please note that after hours support is a billable service. After hours is defined as weekends, holidays, and anytime between 5:00 p.m. and 8:00 a.m. EST.

Web-Based Support
OSSI offers a web-based support system for our clients that have support plans. This allows our clients to enter service requests directly into our internal system, search our knowledge base for solutions, and check on the status of existing service requests, all over the internet! This is a free service.

CLICK HERE TO ACCESS THE WEB-BASED SUPPORT SYSTEM

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